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Frequently Asked Questions

Are You a Registered Company? 

chideno.ca is wholly owned and operated by Inter Counsel Commercial Ltd. Inter Counsel Commercial Ltd is a registered corporation in British Columbia. 

Are You a Registered with CRA for tax collection? 

Yes, Inter Counsel Commercial Ltd is registered with Canada Revenue Agency and the Government of British Columbia for collecting GST and PST taxes on all sales where applicable. You can find our GST number on your invoice. 

Can I Send You a PST Exemption Letter? 

Absolutely. If PST is not applicable to you and is charged for whatever reason, please email us at info@inter-counsel.ca and we will walk you through the exemption process with ease. 

Do You Import the Products Yourself? 

Absolutely, we are a registered corporation with a valid import export license for general goods and have obtained a Safe Food for Canadians (SFC) License for imports of food and beverages as well. Majority of products you view on our site are imported and sold by ourselves without intermediaries. Some products such as private label gourmet foods are outsourced to our partners. If you have questions let us know at info@inter-counsel.ca

What Do You Sell? 

Inter Counsel Commercial Ltd (chideno.ca) began its operations in e-commerce focused on gourmet food and beverages. Since then we have come to realize that our customers have unique tastes and our teams develop a portfolio suited to you in all departments [apparel, food and bev., home and kitchen] so you have a one stop shop for all your needs. Our success is because we apply stringent quality control from manufacturing to after sales to ensure a constant consumer experience in all departments. We like to think of ourselves as lifestyle sellers as opposed to focusing on the latest fad like most retailers out there. Quality matters to us because it does to you. 

What Are Your Main Products?

Coffee beans from Latin America, Roasted and packed in Canada. These coffees include medium roast coffee, dark roast coffee as espresso grind, french press (coarse) grind or as beans. We also import and market our own green tea matcha powder from Japan and artisanal highest quality Japanese tea including white tea and sencha from small premium farms in Japan.

Where Do You Source Your Products?

We have established long term relationships within our suppliers based on our in store supplier selection criteria and SRM guidelines in Japan, China, the EU and Africa. We are importers ourselves and most of our products are private label produced according to our stringent requirements on quality and service, which we pass on to you. 

Where Can I find Your Terms of Use and Privacy Policies? 

Scroll down to the footer to find all policies you need including privacy policy, returns, shipping policy and others. If you have any questions, please let us know at info@inter-counsel.ca.

Didn't Find a Question You Have? 

Feel free to contact us at info@inter-counsel.ca and we'll get back to you in 2 business days.